If for any reason you are not completely happy with your Syleane order, you can return your jewellery to us for a refund, subject to the conditions below.

• Items must be unworn, in perfect condition and returned in their original Syleane packaging.
• Returns must be requested and shipped back within 30 days of delivery.
• Earrings can be returned only if the hygiene seal (if any) is still fully intact.
• Personalised, engraved or custom-made pieces cannot be returned unless they are confirmed as faulty.

Syleane reserves the right to refuse returns that are sent back outside the returns window, show signs of wear, or arrive without their original packaging.

In most cases, return shipping costs are your responsibility. If your item is faulty or we made a mistake with your order, Syleane will cover or refund reasonable return costs – our customer care team will confirm this when you contact us.

We strongly recommend using a tracked service and keeping your receipt until your return has been processed.

All Syleane jewellery is covered by a 1-year guarantee from the date of purchase against manufacturing defects.

If you believe your item is faulty or has arrived damaged:

• Contact our customer care team first with your order number and clear photos of the issue.
• Do not send the item back until our team has confirmed the returns instructions.
• Once confirmed as faulty, we will offer a repair, replacement or refund, and reasonable return shipping costs will be covered by Syleane.

Damage caused by improper use, accidents, normal wear and tear or lack of care is not considered a manufacturing fault.

At the moment we do not offer direct exchanges for size or style changes. If you would like a different piece:

• Return the original item for a refund, following the standard returns process.
• Place a new order for the piece you would like instead.

For faulty or damaged items within the 1-year guarantee, our team may offer a direct replacement where possible.

These terms apply only to orders placed directly on the official Syleane online store.

• If you purchased Syleane jewellery from a boutique, marketplace or another retailer, you must follow their returns and refund policy.
• We are not able to process returns or refunds for items bought through third-party sellers.

Customers returning orders from outside the European Union are responsible for any customs forms and paperwork required by their local postal service.

• Clearly mark your parcel as “Returned goods” to help avoid additional import charges.
• Import duties, local taxes and original shipping fees paid at checkout are normally not refundable.
• If additional customs charges arise because the parcel is not correctly marked as a return, these may be deducted from your refund.

Once your return has been received and checked, we will process your refund as quickly as possible.

• Refunds are issued to the original payment method only.
• We aim to process returns within 14 days of receiving your parcel, but this may be slightly longer during busy periods.
• Your bank or payment provider may need additional time to make the funds visible on your account.

Original shipping charges are not refundable unless your entire order was cancelled or confirmed as faulty.

Syleane exists to offer a fair, joyful experience to every customer. In rare cases where we detect an unusually high volume of returns, clear misuse of our policies, or behaviour suggesting “wardrobing” (wearing items and returning them repeatedly), we may:

• Refuse future orders from the account or address concerned, and/or
• Limit access to promotions, discounts or free shipping.

We will always take a balanced and reasonable approach and will contact you if any action is required.