Privacy & Security

Syleane (referred to as “we”, “us” or “our”) is responsible for your personal data collected through this website and our online services.

This notice applies when you browse our site, place an order, contact our customer care team, subscribe to our marketing, or interact with us on social media or via other digital channels.

Depending on how you interact with us, we may collect:

• Identity data – first name, last name, title.
• Contact data – billing and delivery address, email address, phone number.
• Order & payment data – products purchased, order history, payment status (we do not store full card numbers).
• Technical data – IP address, device type, browser information, time zone, cookie identifiers.
• Usage data – how you browse our site, pages viewed, links clicked.
• Marketing & communication data – your preferences for receiving emails, SMS or other marketing.

We collect personal data in several ways, for example:

• Directly from you when you place an order, create an account, fill in a form, contact customer care or participate in a promotion.
• Automatically when you browse our website, using cookies and similar technologies to understand how you use the site and to keep it secure.
• From third parties such as payment providers, delivery partners, analytics providers and social media platforms, where this is permitted by law.

We use your personal data only when the law allows us to. Typically we use it to:

• Process and deliver your orders and manage payments and refunds.
• Provide customer care and respond to your requests.
• Send service messages (order confirmations, shipping updates, policy changes).
• Personalise your experience and show relevant content or offers.
• Protect our website, business and customers against fraud and misuse.
• Comply with legal obligations (tax, accounting and consumer law).

Under European data protection law, the main legal bases we rely on are: performance of a contract, your consent, our legitimate interests and compliance with legal obligations.

We never sell your personal data. We may share it with trusted partners who help us run our business, for example:

• E-commerce and hosting platforms (such as Shopify).
• Payment providers (for example Shopify Payments, PayPal, Apple Pay, Google Pay or similar services).
• Couriers and logistics partners to deliver your orders.
• IT, analytics and marketing service providers.
• Professional advisers (such as lawyers, accountants or auditors).

Whenever we share data, we require those partners to keep it secure and to use it only for the specific purpose we have agreed.

Some of our service providers are based outside your country, which means your personal data may be transferred internationally (for example to the UK or other countries where Shopify or our partners operate).

When we do this, we ensure that appropriate safeguards are in place in accordance with applicable data protection laws, such as standard contractual clauses or equivalent protections.

We take online security very seriously. We use technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or alteration.

Our checkout is encrypted using industry-standard technology and access to personal data is limited to those who need it to perform their job. We regularly review our security measures and our providers.

We keep your personal data only for as long as necessary for the purposes we collected it, including satisfying any legal, accounting or reporting requirements.

The retention period will depend on factors such as the type of data, the products you have purchased and our legal obligations. For example, we usually keep order information for several years for tax and invoice reasons.

Depending on where you live, you may have rights over your personal data, including the right to:

• Request access to the personal data we hold about you.
• Ask us to correct inaccurate or incomplete data.
• Ask us to delete your data in certain circumstances.
• Object to or request restriction of our use of your data.
• Receive your data in a portable format where applicable.
• Withdraw consent where we rely on your consent.

To exercise your rights, please contact us using the details in the “Contact details” section below. You may also have the right to lodge a complaint with your local data protection authority.

Our website uses cookies and similar technologies to make the site work, to remember your preferences and to understand how our visitors use the site.

Where required by law, we will ask for your consent for non-essential cookies. You can manage your preferences through your browser settings or via our cookie banner, if available. For more information, please refer to our cookie information page where applicable.

At Syleane, we take online security very seriously. At no point do we store full payment card details on our servers.

All credit or debit card details you enter are processed securely by our payment providers (for example Shopify Payments or other providers shown at checkout). The transfer of purchase details from our site to these providers is encrypted and designed to be secure and tamper-proof.

Please note that we may offer alternative payment options, such as PayPal, Apple Pay or Google Pay. In those cases, your relationship is also governed by the terms and privacy notices of those services.

We may update this Privacy & Security notice from time to time, for example to reflect changes in the law, our practices or our services. We will post any updates on this page and update the “last updated” date.

If you have any questions about this notice or about how we handle your personal data, you can contact us via the contact form on our website or by email at: info@syleane.com .

Please include enough information for us to identify you and respond to your request as quickly as possible.